Terms and Conditions

Prices and Payment

All of the prices shown are in £ sterling and include UK VAT. If you are outside the UK, the prices will be automatically adjusted at the end of the chekout process.

We accept payment by most major credit and debit cards securely through RBS Worldpay. We also accept PayPal. Select your chosen method of payment at checkout.



All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order we will send you an e-mail confirming receipt of your order and containing the details of your order. You will recieve another email from us when the order is dispatched. We aim to dispatch all online orders within two working days. Please keep in mind that we are a small company and it may take us a little longer during busy periods. We always get our orders out as quickly as possible.


Jamieson & Smith (Shetland Wool Brokers) Ltd fully comply with UK Distance Selling Regulations.


If you have received an incorrect or damaged item please contact us at sales@shetlandwoolbrokers.co.uk or 01595 693579, as soon as possible and we will be happy to offer a replacement (subject to availability) or refund.

If you are unhappy with any item you may return it at your expense, in it's original condition within 7 days for an exchange or refund.

Should you wish to return your purchase within 7 days, please return to the address below with your original order slip, and the reasons for your return.

Jamieson & Smith Returns
90 North Road


Within 28 days we may allow goods to be returned, subject to discretion. Please contact us if you would like to return items within this period, to ensure we will accept the stock back. 

Any undelivered orders will be queried with our postal service after a four week period has passed.


Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.


VAT NUMBER 265 5875 18



Telephone number 01595 693579